General Manager
Sicklerville, NJ Sicklerville, NJ Full-time Full-time 6 days ago 6 days ago 6 days ago Restaurant Leader
Responsibilities:
A Restaurant Leader is generally responsible for providing strong, positive leadership to his/her team to deliver excellent and friendly guest experiences and operational excellence.
They also help build profitable top line sales, and are responsible for the overall operation of the restaurant, according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Team Environment Hire, train and develop their employees Communicate job expectations to employees Plan, monitor, appraise and review employees' job performances Provide coaching and feedback; discipline when appropriate Operational Excellence Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain a safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws Ensure brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Profitability Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Including new product roll-outs, such as team training, marketing and sampling Set sales goals and track results Guest Focus Understand and exceed guest expectations, needs and requirements Develop and maintain guest relationships Display a sense of urgency with guests Seek ways to improve guest satisfaction; ask questions and follow through Resolve guest concerns by following brand recommended guest recovery process Passion for Results Set and maintain high standards for self and others; act as a role model Consistently meet and/or exceed goals Contribute to the overall team performance; understand how his/her role relates to others Set, prioritize and maintains focus on important activities Read and interpret reports that aid in establishing goals and delivering results Seek ideas and best practices from other individuals, teams and networks, and apply this knowledge to achieve results Problem Solving and Decision Making Identify and resolve issues and/or conflicts Use the information at hand to make decisions and solve problems; including others when necessary Identify the cause of a problem and implement a solution to prevent future occurrences Empower others to make decisions and resolve issues Interpersonal Relationships & Influence Develop and maintain relationships with team members Operate with integrity; demonstrate honesty, treat others with respect and keep commitments Encourage collaboration and teamwork Leads others; negotiate and take effective action Building Effective Teams Identify and effectively communicate team goals Monitor progress, measure results and hold employees accountable Create strong morale and engagement from within the team Accept responsibility for personal and team commitments Recognize and reward employees' strengths, accomplishments and development Listen to others, seek mutual understanding and welcome sharing of information, ideas and resources Conflict Management Seek to understand conflict through active listening Recognize conflict as an opportunity to learn and improve Resolve situations using facts involved, ensuring consistency with policies and procedures Escalates issues as appropriate Developing Direct Reports and Others Work collaboratively with employees to create individual development plans to strengthen knowledge and skills Regularly discuss progress towards goals, review performance and adjusts development plans accordingly Provide challenging assignments for the purpose of developing others Use coaching and feedback opportunities to improve performance Identify training needs and support resources for development opportunities Business and Financial Acumen Understand guests and competition; translate and apply own expertise to address business opportunities Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change Has a working knowledge of profit/loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals Understand, analyze and communicate the key performance/profit levers and manage these measures Skills/Qualifications Fluent in English Math and financial management basics Basic writing and computer skills Restaurant, retail or supervisory experience At least 18 years of age (when applicable) High School diploma (or equivalent) You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc.
or any of its affiliates.
Any application or information you submit will be provided solely to the franchisee.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
2020 Mandi Management Inc, The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
Used under license.
I certify that all information on this application, my resume and/or any supporting documents are complete and accurate to the best of my knowledge.
I understand that any falsification, misrepresentation and/or omission of any information may result in disqualification from consideration for employment, or if employed, disciplinary action, up to and including immediate dismissal.
I authorize the Company or its agents to confirm all statements contained in this application and/or resume as it relates to the position I am seeking and to the extent permitted by federal, state or local law.
I understand that neither this application, nor any communication by a representative of this company, is intended to create, or does create, a contract of employment, offer, or promise of employment.
I acknowledge that if hired by the company, employment is on an at-will basis.
This means the company is free to terminate my employment at any time, with or without cause or advance notice, in accordance with state law.
Acceptance of employment is not a contract of employment for any specified time.
Also, I am free to terminate my employment with the company at any time, for any reason.
This at-will provision may be waived or modified only in an explicit written agreement signed by the President of the company.
I AGREE TO CONFORM TO THE RULES AND REGULATIONS OF THE COMPANY AND I UNDERSTAND THAT THE COMPANY HAS COMPLETE DISCRETION TO MODIFY SUCH RULES AND REGULATIONS AT ANY TIME, EXCEPT THAT IT WILL NOT MODIFY ITS POLICY OF EMPLOYMENT AT-WILL.
I understand this Company hires individuals who are legally eligible to work in the United States only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
A Restaurant Leader is generally responsible for providing strong, positive leadership to his/her team to deliver excellent and friendly guest experiences and operational excellence.
They also help build profitable top line sales, and are responsible for the overall operation of the restaurant, according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Team Environment Hire, train and develop their employees Communicate job expectations to employees Plan, monitor, appraise and review employees' job performances Provide coaching and feedback; discipline when appropriate Operational Excellence Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed to achieve guest service goals Maintain a safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable laws Ensure brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Profitability Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Including new product roll-outs, such as team training, marketing and sampling Set sales goals and track results Guest Focus Understand and exceed guest expectations, needs and requirements Develop and maintain guest relationships Display a sense of urgency with guests Seek ways to improve guest satisfaction; ask questions and follow through Resolve guest concerns by following brand recommended guest recovery process Passion for Results Set and maintain high standards for self and others; act as a role model Consistently meet and/or exceed goals Contribute to the overall team performance; understand how his/her role relates to others Set, prioritize and maintains focus on important activities Read and interpret reports that aid in establishing goals and delivering results Seek ideas and best practices from other individuals, teams and networks, and apply this knowledge to achieve results Problem Solving and Decision Making Identify and resolve issues and/or conflicts Use the information at hand to make decisions and solve problems; including others when necessary Identify the cause of a problem and implement a solution to prevent future occurrences Empower others to make decisions and resolve issues Interpersonal Relationships & Influence Develop and maintain relationships with team members Operate with integrity; demonstrate honesty, treat others with respect and keep commitments Encourage collaboration and teamwork Leads others; negotiate and take effective action Building Effective Teams Identify and effectively communicate team goals Monitor progress, measure results and hold employees accountable Create strong morale and engagement from within the team Accept responsibility for personal and team commitments Recognize and reward employees' strengths, accomplishments and development Listen to others, seek mutual understanding and welcome sharing of information, ideas and resources Conflict Management Seek to understand conflict through active listening Recognize conflict as an opportunity to learn and improve Resolve situations using facts involved, ensuring consistency with policies and procedures Escalates issues as appropriate Developing Direct Reports and Others Work collaboratively with employees to create individual development plans to strengthen knowledge and skills Regularly discuss progress towards goals, review performance and adjusts development plans accordingly Provide challenging assignments for the purpose of developing others Use coaching and feedback opportunities to improve performance Identify training needs and support resources for development opportunities Business and Financial Acumen Understand guests and competition; translate and apply own expertise to address business opportunities Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change Has a working knowledge of profit/loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals Understand, analyze and communicate the key performance/profit levers and manage these measures Skills/Qualifications Fluent in English Math and financial management basics Basic writing and computer skills Restaurant, retail or supervisory experience At least 18 years of age (when applicable) High School diploma (or equivalent) You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc.
or any of its affiliates.
Any application or information you submit will be provided solely to the franchisee.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
2020 Mandi Management Inc, The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
Used under license.
I certify that all information on this application, my resume and/or any supporting documents are complete and accurate to the best of my knowledge.
I understand that any falsification, misrepresentation and/or omission of any information may result in disqualification from consideration for employment, or if employed, disciplinary action, up to and including immediate dismissal.
I authorize the Company or its agents to confirm all statements contained in this application and/or resume as it relates to the position I am seeking and to the extent permitted by federal, state or local law.
I understand that neither this application, nor any communication by a representative of this company, is intended to create, or does create, a contract of employment, offer, or promise of employment.
I acknowledge that if hired by the company, employment is on an at-will basis.
This means the company is free to terminate my employment at any time, with or without cause or advance notice, in accordance with state law.
Acceptance of employment is not a contract of employment for any specified time.
Also, I am free to terminate my employment with the company at any time, for any reason.
This at-will provision may be waived or modified only in an explicit written agreement signed by the President of the company.
I AGREE TO CONFORM TO THE RULES AND REGULATIONS OF THE COMPANY AND I UNDERSTAND THAT THE COMPANY HAS COMPLETE DISCRETION TO MODIFY SUCH RULES AND REGULATIONS AT ANY TIME, EXCEPT THAT IT WILL NOT MODIFY ITS POLICY OF EMPLOYMENT AT-WILL.
I understand this Company hires individuals who are legally eligible to work in the United States only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
