Service Advisor
Turnersville Kia Turnersville Kia Sicklerville, NJ Sicklerville, NJ Full-time Full-time From $70,000 a year From $70,000 a year 4 days ago 4 days ago 4 days ago Turnersville KIA is looking for a WORLD CLASS SERVICE ADVISOR to join our team.
This is an excellent opportunity for an experienced service sales professional who is passionate about customer service and wants to grow in a company that values each of its employees.
The Service Advisor will visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers Interact with customers to determine immediate service needs Use a consultative approach to educate customers on services and products Serve as a liaison between technicians and customers Provide excellent customer service by demonstrating our mission and values
Responsibilities:
Build rapport with all customers and expand your personal book of business Assist and advise customer with all automotive service needs Handle all incoming calls in a professional manner Set, manage and deliver on customer expectations Maintain accurate and timely communication during service visit Create, monitor and complete quality work orders and invoices Provide clear estimates of work required and recommended Initiate and manage extended warranty and insurance claims Ensure legal and warranty compliance on all documents and processes Produce clear invoices with complete explanations of work performed or declined Maintain a positive, team-oriented relationship with technicians and parts personnel Assist all dealer personnel as required to foster positive outcomes for customers and coworkers Complete and all required factory and company training Minimum 3 years experience as a Service Advisor Passion to provide the highest level of customer service Excellent communication and organizational skills Ability to perform in a fast-paced environment Familiarity with automotive software - CDK a plus Professional attitude and appearance Ability to pass pre-employment screening including driving, drug and background Job Type:
Full-time Pay:
From $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Weekends as needed Shift:
10 hour shift 12 hour shift 8 hour shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is an excellent opportunity for an experienced service sales professional who is passionate about customer service and wants to grow in a company that values each of its employees.
The Service Advisor will visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers Interact with customers to determine immediate service needs Use a consultative approach to educate customers on services and products Serve as a liaison between technicians and customers Provide excellent customer service by demonstrating our mission and values
Responsibilities:
Build rapport with all customers and expand your personal book of business Assist and advise customer with all automotive service needs Handle all incoming calls in a professional manner Set, manage and deliver on customer expectations Maintain accurate and timely communication during service visit Create, monitor and complete quality work orders and invoices Provide clear estimates of work required and recommended Initiate and manage extended warranty and insurance claims Ensure legal and warranty compliance on all documents and processes Produce clear invoices with complete explanations of work performed or declined Maintain a positive, team-oriented relationship with technicians and parts personnel Assist all dealer personnel as required to foster positive outcomes for customers and coworkers Complete and all required factory and company training Minimum 3 years experience as a Service Advisor Passion to provide the highest level of customer service Excellent communication and organizational skills Ability to perform in a fast-paced environment Familiarity with automotive software - CDK a plus Professional attitude and appearance Ability to pass pre-employment screening including driving, drug and background Job Type:
Full-time Pay:
From $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Weekends as needed Shift:
10 hour shift 12 hour shift 8 hour shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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